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Please check your email for confirmation. You will be sent a confirmation email, but please check your junk folder if you cannot locate it. If you donated by direct debit please allow up to five working days for your payment to clear before your receipt is issued.
If you have made an animal adoption you should expect to receive your pack in 10 – 15 business days, however there may be a slight delay in delivery due to external factors.
For urgent questions, please call our supporter relations team on 1800 032 551.